FAQ

To play at CryptoReels Casino you will need an internet connection and either a PC or mobile device to play on. If you wish to play on your computer, you can either download the casino straight to your desktop, or by logging in and selecting "Instant Play".

If a PC isn’t for you, join thousands of our other players who are choosing to play on the go, from their mobile device. You won't need to download an app and it's super quick and simple to play straight from your mobile phone or tablet.

For security purposes you will need to verify your account before you make your first withdrawal.

We work with an industry leading certified identity verification partner to carry out identity checks to prevent identity theft, fraud and underage gambling. To verify your account, please visit the Cashier.

We will also complete a verbal verification of the telephone number on your account.

Depending on the type of verification checks we need to conduct, the following types of documents may be requested:

• Government Issued Photo ID – this must be valid and in date. If the address on the ID differs from that on your casino account, we will also require:
  • Proof of address – this must be an official document such as a utility bill or tax bill mailed to your property and dated within the last 3 months.
• Front and back of any payment card used to make a deposit.

In the interests of security and confidentiality, we do not store copies of your documents. The middle 8 digits of all payment cards and all CVV numbers are automatically redacted by our identity verification partner during the upload process.

Once you have signed up to the casino, log in and press the Cashier button. The deposit methods available to you in your location are then displayed along with all the relevant information. Then, simply select the one you want and follow the on-screen instructions.

Deposited funds are credited instantly to your casino balance. Occasionally Bitcoin can take a few moments depending on how busy the Bitcoin Network is. Our 24/7 Customer Services team can help you with any deposit queries you may have. Please see our Contact Us page for the various ways you can get in touch.

To withdraw money from your account, press the Cashier button and select the 'Withdraw' tab along the top of the screen. Alternatively, if you're a mobile player, press the Menu button in the lobby and choose 'Withdraw'. You can track the status of your withdrawal requests by selecting the 'My account', then 'Account history'. As always, our 24/7 Customer Service team can help with this.

Your withdrawal will be processed in 24-48 business hours, providing the account is verified, and we have all the information required to make the payment. Please see the Cashier page for more information on this or contact our 24/7 Customer Services team for help with withdrawal methods and timescales.

You are welcome to do either by pressing the Cashier button in the lobby (or Menu button then Withdraw on mobile). If you have withdrawal(s) pending you can select it from the list (click the magnifying glass next to this) and press 'Submit' to return the funds to your balance, if you want to leave the withdrawal pending and make another deposit just press the 'Deposit' button further down the page to bring up the normal deposit options.

Our specialized Cashier team are available via email during UK office hours, if you have any specific questions outside these times, please contact our 24/7 Customer Services team who will be able to assist you in the vast majority of cases.

We set different deposit limits to different players based on a range of factors including the length of time they have held an account with us and whether the account has been verified or not. If you would like increased deposit limits, please contact our Customer Services team.

Yes, absolutely. We use the very latest encryption technologies to ensure that all the information you provide to us is completely secure.

We pride ourselves on having the best payment processing in the industry but sometimes card transactions are declined and for a variety of reasons. If this happens either wait a few minutes and try again, try a different card or contact our Customer Service team who will be able to provide you with more specific details and solutions.

For a current list of all our available deposit methods please visit the cashier from the casino lobby.

To put it simply, Bitcoin is the internet's version of money. Everything we buy today goes through a bank or credit card company who take a cut of the transaction. However, with Bitcoin there is no middleman meaning fees are much lower and you can use them in every country.

Firstly, you need to set up a Bitcoin wallet, take a look at this handy comparison guide which reviews the best available for the majority of mobile, desktop and web devices. We recommend using the Coinbase Wallet app which can be downloaded on Android and iOS or Electrum on desktop.

We offer you the freedom to purchase Bitcoin from any source you choose.

Here are a couple options available to you:

Bitcoin ATMs

They work just like a traditional ATM but instead of inserting your credit card and receiving cash, a Bitcoin ATM accepts cash and gives you bitcoins. To purchase Bitcoin, simply input your wallet address by scanning the QR code on your mobile device and insert your cash into the machine.

To find a Bitcoin ATM in your area, check out Coin ATM Radar.

Bitcoin exchanges

There are a whole host of Bitcoin exchanges to choose from that provide their own level of safety, privacy and control over your funds. We suggest heading over to the official Bitcoin website and checking out their recommendations based on the country you are using it in.

Put it this way, the state-of-the-art encryption that secures your Bitcoin transactions is used by the government and military, so you know it’s the safest around. You are not required to enter any of your personal or private information to make a transaction.

We do not charge any fees when Bitcoin payments are processed, so more for you to play and win with!

Once the withdrawal has been approved, in most cases you should receive the money on the same day and no more than 48 hours.

Visit our cashier page and select the Bitcoin deposit option. We'll automatically generate a new Bitcoin address which you simply need to copy and paste into your e-wallet. Once complete you’re free to send as many Bitcoins as your heart desires and if you're using a mobile wallet, you can deposit by simply scanning the QR code that accompanies the unique address.

Yes, in order to setup your account and so we can send you your winnings, we will need you to complete the verification process.

$10,000

$50

$6,000

Yes, if you wish and the payment hasn't been processed.

Bitcoin is a great option for a number of reasons:

• Swift deposits and the fastest withdrawal option available at the casino!
• Easy to set up a Bitcoin wallet to fund/withdraw
• No payment processing costs
• Complete control over the security of your funds
• Completely anonymous, independent from your bank

Bonuses are funds you can use to give you more chance to win! We offer Free Chips, Deposit Bonuses, Cashback and Comp Points. So many options! Check your casino inbox or the Promotions page for up to date offers or get in touch with our 24/7 Customer Service Team who can find the best bonus for you.

All bonuses at CryptoReels Casino are unredeemable which means that you cannot withdraw the bonus value. You can win with the bonus and cashout the winnings however any outstanding bonuses in your account will be deducted when you request a cashout.

In return for receiving these extra chips we often require that you play (wager) a certain amount in the casino before requesting a cashout. Every bet, whether a win or loss, removes some wagering requirement. For slots, this means for each $1 bet you make, $1 of wagering is removed.

Sometimes only certain games count towards this requirement so please make sure you understand the Terms and Conditions before you claim the bonus. You can check the wagering requirement remaining at any time by clicking on the Cashier button in the lobby ('Balance' on Mobile), or just get in touch with our 24/7 Customer Services team.

Most bonuses are claimed using coupon codes. To claim a deposit match coupon, you must enter the code in the Cashier either immediately before or after your deposit is approved. Playing any of our games between depositing and entering the coupon code will prevent you from receiving the bonus. To redeem a coupon, visit the cashier from the lobby and then click on the 'Coupon' tab along the top of the screen, then 'Enter Code' option. Then just enter the coupon code and click the Redeem button, the bonus will be added to your balance instantly.

For free chip bonuses, or if you do not have a coupon code, contact our 24/7 Customer Services team who will be happy to help with this.

Remember to be sure your balance is under $1 before requesting any bonuses!

Comp points are accumulated on each bet you place, and you can convert them into cash at any time. You can see your comp point balance in the cashier and convert them into your cash balance by clicking on the 'My Account' tab. These are like cash, no Terms and Conditions attached. Make sure you take advantage of these.

This varies depending on the game you are playing. The base rate is 1 comp point per 10 currency units you wager.

100 comp points can be converted to 1 unit of the currency you are playing in e.g. if you have a USD account 100 comp points can be converted to $1.

If you do not wish to receive any bonus chips please contact our Customer Services team.

The casino is easily accessible using a web browser on your mobile, tablet, PC or laptop device. Or you can download and install our software directly on your computer.

All you need is a Windows compatible computer with a modern web browser and an Internet connection.

*Intel core i3 or equivalent *2GB memory *Broadband connection *Windows 7 (or above) *A modern browser such as Chrome or Edge.

Click the icon of the downloaded program at the bottom of your screen, the installation wizard will guide you through the entire installation process.

It will be in your Start Menu under Programs. Alternatively enter the casino name in the search bar next to the ‘Start’ button.

Yes, simply use a browser of your choice to play on your Mac device. The download version is not currently supported natively on Mac, however if you have Windows emulation software on your Mac you can use this to access the download version of the casino.

Our casino software tracks every stage of every game, so if you are disconnected during a game you can simply re-connect and carry on from where you were.