FAQ
Before contacting us your question may be asked by others, please check the categories below of our frequently asked questions, if you don't find what you are looking for please get in touch.
What do I have to do in order to play at CryptoReels?
The casino is easily accessible using a web browser on your mobile, tablet, PC or laptop device. Or you can download and install our software directly on your computer.
What is a bonus?
Bonuses are funds you can use to give you more chance to win! We offer Free Chips, Deposit Bonuses, Cashback and Comp Points. So many options! Check your casino inbox or the Promotions page for up to date offers or get in touch with our 24/7 Customer Service Team who can find the best bonus for you.
What Is Bitcoin?
To put it simply, Bitcoin is the internet's version of money. Everything we buy today goes through a bank or credit card company who take a cut of the transaction. However, with Bitcoin there is no middleman meaning fees are much lower and you can use them in every country.
How can I deposit to my account?
Once you have signed up to the casino, log in and press the Cashier button. The deposit methods available to you in your location are then displayed along with all the relevant information. Then, simply select the one you want and follow the on-screen instructions.
What do I need to do to play at CryptoReels Casino?
To play at CryptoReels Casino you will need an internet connection and either a PC or mobile device to play on. If you wish to play on your computer, you can either download the casino straight to your desktop, or by logging in and selecting "Instant Play".
If a PC isn't for you, join thousands of our other players who are choosing to play on the go, from their mobile device. You won't need to download an app and it's super quick and simple to play straight from your mobile phone or tablet.
What is CryptoReels Casino?
CryptoReels Casino is part of BeSoftware online casinos that utilize Real Time Gaming software, giving you the ultimate online casino experience with hundreds of authentic Casino games, which can be played for Fun or Real money using your mobile device or your computer.
What are the system requirements?
All you need is a Windows compatible computer with a modern web browser and an Internet connection.
*Intel core i3 or equivalent *2GB memory *Broadband connection *Windows 7 (or above) *A modern browser such as Chrome or Edge.
Can I cash out bonus chips?
All bonuses at CryptoReels Casino are unredeemable which means that you cannot withdraw the bonus value. You can win with the bonus and cashout the winnings however any outstanding bonuses in your account will be deducted when you request a cashout.
Where Can I Purchase Bitcoin?
Firstly, you need to set up a Bitcoin wallet, take a look at this handy comparison guide for some handy tips. Some websites we recommend using are Coinbase, PayPal, Cashapp, Venmo and Swan Bitcoin.
How long does it take before I can play my deposit?
Deposited funds are credited instantly to your casino balance. Occasionally Bitcoin can take a few moments depending on how busy the Bitcoin Network is. Our 24/7 Customer Services team can help you with any deposit queries you may have. Please see our Contact Us page for the various ways you can get in touch.
What is the verification process?
For security purposes you will need to verify your account before you make your first withdrawal.
We work with an industry leading certified identity verification partner to carry out identity checks to prevent identity theft, fraud and underage gambling. To verify your account, please visit the Cashier.
We will also complete a verbal verification of the telephone number on your account.
Can I win real money?
Of course, you can win real cash that you can withdraw and spend on anything you like. Our jackpots are completely random, so can be won by anyone, at any time. It could be you!
After downloading the software, what do I do next?
Click the icon of the downloaded program at the bottom of your screen, the installation wizard will guide you through the entire installation process.
What is wagering/playthrough?
In return for receiving these extra chips we often require that you play (wager) a certain amount in the casino before requesting a cashout. Every bet, whether a win or loss, removes some wagering requirement. For slots, this means for each $1 bet you make, $1 of wagering is removed.
Sometimes only certain games count towards this requirement so please make sure you understand the Terms and Conditions before you claim the bonus. You can check the wagering requirement remaining at any time by clicking on the Cashier button in the lobby ('Balance' on Mobile), or just get in touch with our 24/7 Customer Services team.
Can I Trust Bitcoin To Keep My Information Secure?
Bitcoin transactions are encrypted and you are not required to enter any of your personal or private information to make a transaction, so you can be assured they are secure and anonymous.
What documentation is needed for verification?
Depending on the type of verification checks we need to conduct, the following types of documents may be requested:
- Government Issued Photo ID - this must be valid and in date. If the address on the ID differs from that on your casino account, we will also require:
Proof of address - this must be an official document such as a utility bill or tax bill mailed to your property and dated within the last 3 months. - Front and back of any payment card used to make a deposit.
In the interests of security and confidentiality, we do not store copies of your documents. The middle 8 digits of all payment cards and all CVV numbers are automatically redacted by our identity verification partner during the upload process.
How do I know the games are fair?
All of our software is audited by https://itechlabs.com/ - a third party auditor to confirm that the games are fair and true. All games are drawn by a certified random number generator, which is also audited independently. The latest audit report can be found in the footer of the homepage.
How can I withdraw my winnings?
To withdraw money from your account, press the Cashier button and select the 'Withdraw' tab along the top of the screen. Alternatively, if you're a mobile player, press the Menu button in the lobby and choose 'Withdraw'. You can track the status of your withdrawal requests by selecting the 'My account', then 'Account history'. As always, our 24/7 Customer Service team can help with this.
What should I do if I can't find the CryptoReels icon on my desktop?
It will be in your Start Menu under Programs. Alternatively enter the casino name in the search bar next to the 'Start' button.
How do I claim a deposit bonus?
Most bonuses are claimed using coupon codes. To claim a deposit match coupon, you must enter the code in the Cashier either immediately before or after your deposit is approved. Playing any of our games between depositing and entering the coupon code will prevent you from receiving the bonus. To redeem a coupon, visit the cashier from the lobby and then click on the 'Coupon' tab along the top of the screen, then 'Enter Code' option. Then just enter the coupon code and click the Redeem button, the bonus will be added to your balance instantly.
For free chip bonuses, or if you do not have a coupon code, contact our 24/7 Customer Services team who will be happy to help with this.
Remember to be sure your balance is under $1 before requesting any bonuses!
Are There Fees Associated With Bitcoin Deposit And Withdrawals?
We do not charge any fees when Bitcoin payments are processed, but there are transaction fees that vary in price.
How long does it take to process my withdrawal?
Your withdrawal will be processed in 24-48 business hours, providing the account is verified, and we have all the information required to make the payment. Please see the Cashier page for more information on this or contact our 24/7 Customer Services team for help with withdrawal methods and timescales.
Is the casino secure?
Yes. We use the very latest encryption and secure communication techniques to ensure the security of your casino account and your personal information and we will never share your personal details with anyone else. It is very important for you to choose a secure password when registering your casino account and to keep this information private.
Does CryptoReels software support Mac?
Yes, simply use a browser of your choice to play on your Mac device. The download version is not currently supported natively on Mac, however if you have Windows emulation software on your Mac you can use this to access the download version of the casino.
What are comp points?
Comp points are accumulated on each bet you place, and you can convert them into cash at any time. You can see your comp point balance in the cashier and convert them into your cash balance by clicking on the 'My Account' tab. These are like cash, no Terms and Conditions attached. Make sure you take advantage of these.
I have requested a withdrawal but want to continue playing; Do I cancel the request or make another deposit?
You are welcome to do either by pressing the Cashier button in the lobby (or Menu button then Withdraw on mobile). If you have withdrawal(s) pending you can select it from the list (click the magnifying glass next to this) and press 'Submit' to return the funds to your balance, if you want to leave the withdrawal pending and make another deposit just press the 'Deposit' button further down the page to bring up the normal deposit options.
How Long Will It Take To Receive My Withdrawal Once Processed?
Once the withdrawal has been approved, in most cases you should receive the money on the same day.
What are the benefits of registering with CryptoReels Casino?
CryptoReels is part of Club World Group established in 2005 and in that time have built up a reputation for fantastic games, excellent customer service, fast cashouts and reliable payment processing. This has been recognized with numerous awards from the online player community.
What happens if my Internet connection fails during a game?
Our casino software tracks every stage of every game, so if you are disconnected during a game you can simply re-connect and carry on from where you were.
How fast do I earn comp points?
This varies depending on the game you are playing. The base rate is 1 comp point per 10 currency units you wager.
How Do I Make A Deposit?
Visit our Cashier page and select the Bitcoin deposit option. Enter the amount you would like to deposit in Dollars, click 'next' and copy the unique Bitcoin address provided, this is found under the QR code. Then paste this address into your Bitcoin wallet.
Once completed, return to our Cashier and copy the Bitcoin amount, you will find this above the QR code. Then paste this amount into your Bitcoin wallet.
If you are using a mobile wallet you can deposit by simply scanning the QR code accompanying this unique address.
When is the cashier team available to discuss my withdrawal?
Our specialized Cashier team are available via email during UK office hours, if you have any specific questions outside these times, please contact our 24/7 Customer Services team who will be able to assist you in the vast majority of cases.
How old do I have to be to play at CryptoReels Casino?
We do not permit anyone under the age of 21 to play for real money.
How much are comp points worth?
100 comp points can be converted to 1 unit of the currency you are playing in e.g. if you have a USD account 100 comp points can be converted to $1.
Do I need to provide CryptoReels Casino With Personal Information If Bitcoin Is Anonymous?
Yes, we need you to complete the verification process in order to setup your account and to be able to send you your winnings.
How much can I deposit to my CryptoReels balance?
We set different deposit limits to different players based on a range of factors including the length of time they have held an account with us and whether the account has been verified or not. If you would like increased deposit limits, please contact our Customer Services team.
Can I play for real money in my jurisdiction?
It is up to you to determine the legality of online gaming in your local jurisdiction. Please ensure that you check our Terms and Conditions page for a list of countries that we do not accept.
If I do not wish to receive bonuses what do I do?
If you do not wish to receive any bonus chips please contact our Customer Services team.
Is it safe to use my credit card at CryptoReels?
Yes, absolutely. We use the very latest encryption technologies to ensure that all the information you provide to us is completely secure.
What is the minimum Bitcoin deposit amount?
$35
I can't find an answer to my question on this page?
Our dedicated Customer Service team is here to assist you 24 hours a day, seven days a week by Live Chat, Email and Telephone. Head over to our Contact Us page for more information.
What is the maximum Bitcoin deposit amount?
$50,000
Why has my credit card deposit been declined?
We pride ourselves on having the best payment processing in the industry but sometimes card transactions are declined and for a variety of reasons. If this happens either wait a few minutes and try again, try a different card or contact our Customer Service team who will be able to provide you with more specific details and solutions.
What Is The Minimum Bitcoin Withdrawal Amount?
$50
What alternatives to credit card deposits do you offer?
For a current list of all our available deposit methods please visit the cashier from the casino lobby.
What Is The Maximum Bitcoin Withdrawal Amount?
$5,001
Can I Cancel My Bitcoin Withdrawal?
Yes, if the payment hasn't been processed yet.
Why Should You Use Bitcoin Rather Than A Traditional Payment Method?
Bitcoin is a great option for several reasons:
- Swift deposits.
- Fastest withdrawal option available.
- Quick and easy set up.
- Cost effective.
- Complete control over the security of your funds.
- Completely anonymous, independent from your bank.